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Legal

Gift Vouchers

Valid for new orders only. Not transferable or exchangeable. Not redeemable for cash. Not to be used in conjunction with any other offer. Only one voucher or promotional discount to be used at one time. Certificate cannot be replaced if lost, stolen or damaged. Recipient is required to book the desired service with participating Viva Life photography studios, on a date subject to availability. Certificate cannot be used as a deposit for Viva Life Photography Wedding or Commercial services. Unauthorised reproduction, resale, modification, or trade prohibited. You cannot use the gift certificate or promotional voucher to purchase products from previous photo sessions. Offer is subject to change without notice.

Competition

Online competition drawn at 5.00pm every 2nd and 4th Tuesday of the month. All winners and runner up prizes will be notified by  phone call or mail. Entrants are eligible to be a winner from any state in Australia.

Magazine competition drawn on a weekly basis, unless different dates are specified on the advert. All winners and runner up prizes will be notified by phone call or mail. Entrants are eligible to be a winner from any state in Australia.

The Judges decision is final and no correspondence will be entered into. The first entry drawn will be awarded the major prize. If this prize is not redeemed by the winner, a second entry will be chosen as the winner.

ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS (AUD)

Online Refund Policy

Choose carefully as we do not refund online purchases.

Should you receive an incorrect or faulty product, please immediately contact the Viva Life Photography studio and we can arrange a replacement of the product. Incorrect or faulty products will not be accepted for return later than 30 days of you receiving the goods.

In Store Refund Policy

Choose carefully as we do not refund and there is no cooling off period for in store purchases. As our artwork is uniquely created for you, and you have the opportunity to view your images before making a purchasing decision; we do not allow you to change your order. Once the order agreement has been signed, we immediately proceed to creating and finishing the artworks.

Upon collection, if you receive any product that is damaged or defective, we will replace it as soon as possible.

Privacy Policy

Viva Life Photography Franchising is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Viva Life Photography Franchising uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Viva Life Photography Franchising only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Our employees are obliged to respect the confidentiality of any personal information held by Viva Life Photography Franchising. However, Viva Life Photography Franchising will not be held responsible for events arising from unauthorised access of your personal information.

Security Policy

When purchasing from Viva Life Photography Franchising your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.

Shipping & Delivery

Viva Photography delivers products Australia wide use Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days and Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Goods must be signed for upon receipt and if no one is available when delivery takes place a card will be left and the goods may be picked up from your local post office.
Please note: Product packages are a purchased online and your order is send direct to your desired Viva studio. A Viva Representative will be in contact with you within 2 working days to book a suitable time for your photo shoot.

If you have any problems with your purchase online, please call a Viva representative on 1300 00 VIVA

Transaction Currency

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated and are subject to change without prior notice. Viva does accept Visa, MasterCard and Amex for online payments and all amounts are transacted using Australian Dollars ONLY. If you have any problems with your purchase online, please call a Viva representative on 1300 00 VIVA

Cancellation Policy

Cancellation or non attendance at an appointment will result in the forfeiture of the holding fee. The Promotional voucher is then deemed to have been used in full.

Copyright

Copyright to all images created during the photo shoot are deemed to belong solely to Viva Life Photography Franchising Pty Ltd. Under no circumstances are any images to be used by a third party unless prior written permission has be granted by the Franchisor of Viva Life Photography Franchising Pty Ltd.

Lifetime Product Guarantee

With all our Viva products, we offer a lifetime warrantee on manufacturing defaults. Viva guarantees its products to be free from defects in material and workmanship“This lifetime guarantee** covers all defects encountered in normal use of the Product, packaging and shipping. The lifetime guarantee does not apply in the following cases: 

Albums, Prints, Canvasses and Acrylics,  stored and displayed under light safe conditions, have a 100 year lifespan.

*Ideal conditions include low light levels, temperatures (below 24 *C) , low humidity (less than 40%) and adequate ventilation.

  • (a) Loss of, or Physical damage to the product due to abuse, neglect, mishandling, improper packaging by you, product alteration, improper use, failure to follow operating or maintenance instructions  and accident (including but not limited to transporting the product without the proper preparation and/or packaging).
  • b) Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse.
  • c) Non- Viva branded products and accessories use in conjunction with Viva products.
  • d) Installation and Servicing not authorized by the Viva group.
  • e) Usage that is not in accordance with product instructions or failure to follow the product instructions and perform preventive maintenance.