Franchising - The Culture
Todays clients are very discerning and their needs too have changed a great deal over recent years. We all like to be treated with a personal touch and at VIVA Life Photography this is a given. Many of our competitors fail to provide the little touches to their service which make a client feel entirely at home and relaxed. We are known for this and it is a strong feature of our culture.
Equally we subscribe to a Client Service Mindset; that is... the client always comes first... no matter what else needs to be considered. We can deal with system and people breakdowns at any time but only after the client has been attended to and to their complete satisfaction. Our referrals from present and past clients are a significant component of our future business. At all times we are working to ensure that our clients are delighted; not just pleased, with our service and solutions.
Our positioning statement -Your life in pictures- is the foundation of our culture, and together with our referral business we are very serious about protecting it.